Take a look and see if you’re signed in with the same Apple ID as your other Apple devices.For instance, if you own an iPad 1st generation there will be no FaceTime app. Macs running Mac OS X Snow Leopard v10.6.6 or later,įaceTime is not available for other devices.The tips we describe here will help you address the most common problems, such as:īefore we start, please note that FaceTime is available for the following devices: If you are living in certain countries (such as the United Arab Emirates and Saudi Arabia), FaceTime may not be available to you due to local laws and regulations.Īnd if you buy a device there but move to a different country, you may not be able to download FaceTime. For Macs running macOS Catalina, update your macOS to the latest macOS version (Apple released a supplemental update for macOS Catalina 10.15.4.)Īpple says the issue is now fixed in these versions and higher. To fix these issues, update to iOS and iPadOS 13.4.1 or above. With this issue, Facetime gets stuck at ‘ connecting ‘ for both inbound and outbound calls. And others found this problem when using a Mac with macOS Catalina 10.15.4 to older iOS versions and OS X versions. Some of our readers tell us this issue is also present when trying to call folks using iOS 10 versions as well. Why is My FaceTime Not Working in iOS 12? How To Fix Itĭoes FaceTime get stuck at connecting? Can‘t call a legacy iOS device using Facetime?įolks updating to iOS 13.4 or macOS Catalina 10.15.4 discovered that their devices could no longer connect to older iOS devices running iOS 9.3.6 and earlier or Mac’s running OS X El Capitan or earlier.FaceTime Not Working How To Troubleshoot FaceTime to Fix Your Problems. Complete Guide to Disabling and Deregistering FaceTime and iMessage.How To Set Up and Use FaceTime on a Mac.An error occurred during Activation for FaceTime or iMessage on Your Mac? How To Fix.Via FaceTime, you place video calls or receive calls from other iOS (iPad, iPhone, iPod), macOS, or OSX (Mac) users via WiFI or cellular networks. This article describes basic troubleshooting tips for fixing FaceTime for Mac if it is not working properly.
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